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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Harry Feng

January 14, 2025

5  out of  5
rating by Harry Feng
"Good service with prompt replies to my questions by text messages."
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Chris Weir

January 13, 2025

5  out of  5
rating by Chris Weir
"Stephanie and her team are the best - thorough, honest, and reliable. And there’s never any pressure. They help you understand your options and let you take it from there. I’ve been a very happy customer for over twenty years!"
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Geoff Shawcross

January 9, 2025

5  out of  5
rating by Geoff Shawcross
"We have worked with Stephanie for 9 years. We have several properties and vehicles covered with State Farm through her. She has also helped family members with getting a substantially better rate on their insurance. She’s a great communicator. She is very knowledgeable about insurance and can advise on issues even outside of the specific policies you have with her. She also has a friendly, responsive staff."
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Gene Detre

January 9, 2025

5  out of  5
rating by Gene Detre
"Stephanie is the right person to trust. She has always been dependable and focused and she puts your interests ahead of hers. I am very glad to recommend her knowledge and insights."
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Suzette Thompson

January 8, 2025

5  out of  5
rating by Suzette Thompson
"Professional, smart, thoughtful, and kind are just a handful of words that come to mind when I think of Stephanie and her team. She is extremely knowledgeable and gives the absolute best guidance."
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Tony C

January 8, 2025

5  out of  5
rating by Tony C
"I had the pleasure of working with Stephanie and Team for over 20 years couldn’t be more impressed with the level of service and professionalism they provided. I don’t check my mail in a regular basis and her team is quick to send me a text reminder that renewal is due. I highly recommend Stephanie to anyone looking for an insurance agent who genuinely cares about their clients."
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Dan DiTomaso

January 8, 2025

5  out of  5
rating by Dan DiTomaso
"This office is a class act, I was previously insured by Stephanie and team when I lived in California. They were professional and knowledgeable about auto, home and life insurance offerings, (Products I was in the market for at the time), and very responsive. Wish I could find this level of service where I live now. Highly recommended."
We responded:
"Thank you for your positive feedback. We loved taking care of your insurance needs and wish we were licensed in your current state. So far... California and Arizona- maybe Nevada will be next! Let us know if we can help with anything when you are in town. Take care and we will see you next time you visit the area."
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Emerson Palmer

November 21, 2024

5  out of  5
rating by Emerson Palmer
"Stephanie and her team have allowed me to breathe a breath of fresh air. I’ve been insured for a few years now through Stephanie, and I have always felt heard and respected. I typically have a lot of anxiety concerning insurance questions, payments, etc. but Stephanie and her team (big shout out to Yadira!) are so comforting and have always helped me feel supported and calm in all interactions. Great work and great customer service standards. Highly recommend !!"
We responded:
"We are grateful for your kind words and for your feedback! It’s our pleasure to assist you with your insurance needs. Your questions are always welcome and we are happy to explain any concerns or questions. If there is anything else we can do to help, please let us know! We will pass the message along to Yadira and let her know your appreciation of her."
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Terri Palmer

November 20, 2024

5  out of  5
rating by Terri Palmer
"Our family has been with State Farm for over 20 years. Stephanie snd her staff have always been do friendly, efficient, and quickly resolve issues - whether it's car or home related- they are always there to help. I have recommended Steph to msny family members snd friends."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service with your State Farm family. If you ever have any questions or need assistance, we’re here to help and explain everything to you. Thank you for continued loyalty to our office and State Farm."
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Madoka Nishio

October 30, 2024

5  out of  5
rating by Madoka Nishio
"Stephanie is very friendly and thorough. Great to work with!"
We responded:
" We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help. Like a good neighbor; we are just a ring away. "
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Laura Manikelly

September 15, 2024

5  out of  5
rating by Laura Manikelly
"I have used Stephanie Criona at State Farm for the past 10 years. Her staff are professional and knowledgeable, especially, Marty. I would highly recommend Stephanie and her team for all of your insurance needs."
We responded:
"Thank you for the kind words Laura. We are here to guide you with your insurance needs. We are just a phone call away. "
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Dayna & Brian Fladhammer

September 11, 2024

5  out of  5
rating by Dayna & Brian Fladhammer
"I had no idea how good we had it at Stephanie's agency until we moved out of state and she could no longer be our agent! She is fantastic, attentive and ahead of the curve at anticipating needs!"
We responded:
"Thank you! We love taking care of our clients. We miss having you here in California. Pease know that we are always be here for you if you ever move back. Don't forget to ask your current agent to review your insurance policies annually so you can make changes to protect your family. Thank you for being a part of our State Farm family."
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Esther

August 15, 2024

5  out of  5
rating by Esther
"They are very helpful. They always give me the information I need or looking for. I’ve been with them for the past 15 years and I wouldn’t change insurance."
We responded:
"Esther- we value your continued loyalty to our State Farm Criona agency. We hope you know you can count on us for all you insurance needs. "
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Lara Dildy

June 13, 2024

5  out of  5
rating by Lara Dildy
"Martin is wonderful. Attentive and supportive. Treats me like a friendly neighbor rather than just a customer."
We responded:
"Thank you for your kind words. Its messages like this that that makes our job so easy. We rely on your trust in our office. We take pride in building a relationship with you, our client."
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Kandace Lancaster

June 12, 2024

5  out of  5
rating by Kandace Lancaster
"I’ve had Statefarm insurance since I became a driver! I’m 53 now!!!! Best insurance ever! Especially Stephanie! Always very helpful!"
We responded:
"Thank you for allowing us to take care of you over the years."
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Gina Miller

June 6, 2024

5  out of  5
rating by Gina Miller
"Very helpful and communicative! If a payment is due or card on file is expired, they always reach out to let me know and make sure I don't have a lapse in insurance. The staff at the office always provides wonderful service and is very friendly and kind."
We responded:
"Thank you for allowing us to take care of you your family. Thank you for taking the time to share your feedback with us. "
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Bobbi Crosby Lambert

June 4, 2024

5  out of  5
rating by Bobbi Crosby Lambert
"I value the realtime, actual person support when I need someone to help me through a situation with my car or other insurance-related issues. Stephanie Criona and her staff are a rare find in customer service and care for their clients. Thank you!"
We responded:
"Thank you for the great review Bobbi. We love having you with our office and value your business. We look forward to many continued years of service."
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Sevy B

May 30, 2024

5  out of  5
rating by Sevy B
"We have our home and four cars insured with Stephanie Criona. Over the years, I've mainly communicated with Yadira. Yadira has always provided exceptional service and has always been readily available to help."
We responded:
"Thank you so much Sevy- We love Yadira too. She has been with us for almost 12 years and is the backbone to our agency. Thank you for continuing to trust us with your insurance. We love being your partner and protecting your family."
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Ella Baxter

May 2, 2024

5  out of  5
rating by Ella Baxter
"Stephanie, Yadira, and Martin were all super helpful and responsive!"
We responded:
"Hi Ella, Thank you so much for calling our Agency. We love taking care of you and your family and look forward to working with you over the years to come. Please call us with any insurance related questions - We are here to be your trusted advisor. Congratulations on your new job!"
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Quinn Merritt

April 22, 2024

5  out of  5
rating by Quinn Merritt
"If you’re looking for an honest insurance agent that genuinely cares and appreciates her customers, please contact Stephanie Criona at Statefarm. We’ve partnered with her for our insurance needs for the past 10+ years and her commitment to service has only improved over the years."
We responded:
"Dear Quinn, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a positive experience with our service. At State Farm, we strive to provide excellent service to our customers, and we are delighted to know that we met your expectations. Your satisfaction is our top priority, and we are glad that we were able to assist you effectively. We truly appreciate your kind words regarding our team's helpfulness, knowledge, and professionalism. It is always our goal to provide prompt and informative assistance to our customers, and we are pleased to hear that we achieved that with you. Thank you for choosing Stephanie Criona, State Farm Insurance Agency. We value your business and look forward to serving you again in the future. Stephanie"
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April 18, 2024

5  out of  5
rating by hfdpb xkzmj
"I have been a customer of State Farm with Stephanie Criona for many years. I am very satisfied with the excellent service I received from State Farm office manager, Yadira. Yadira is extremely helpful, informative, friendly, courteous and professional. She always responds to my inquiry promptly and she is very patient. Yadira has excellent customer service etiquette. I am very pleased to do business with State Farm. Customer, Cynthia of Torrance"
We responded:
"Thank you for taking the time to share your positive experience with us. We appreciate your continued support as a valued customer of State Farm with Stephanie Criona. We are happy to hear that Yadira, our office manager, has consistently provided you with excellent service. It is our top priority to ensure that our customers receive the assistance they need in a timely and professional manner. We are glad to know that Yadira has been helpful, informative, friendly, courteous, and patient throughout your interactions with her. We love her! At State Farm, we strive to uphold the highest standards of customer service, and we are delighted to hear that Yadira has demonstrated excellent customer service etiquette. We will make sure to pass on your kind words to her, as it will serve as encouragement for her continuous dedication. Thank you once again for your kind words and choosing State Farm. We look forward to serving you for more years to come."
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Joey Marasco

April 15, 2024

5  out of  5
rating by Joey Marasco
"Stephanie Criona has taken care of our insurance needs for 10+ years. She provides a boutique style agency by taking care of her clients. Her office staff is knowledgeable, easy to get in touch with and provides great customer service. Super happy with Stephanie Criona & Team!"
We responded:
"Thank you, Joey and Julia! You have been wonderful clients all these years. We love having clients like you. "
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Michael Millar

April 12, 2024

5  out of  5
rating by Michael Millar
"I have had all my insurance with Stephanie Criona for over 15 years. They have always given me great service and ready with answers to my questions. Super happy with their service!"
We responded:
"Thank you so much for the great review, Mike. We love care of you and your friends. "
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Jimi Hazen

April 12, 2024

5  out of  5
rating by Jimi Hazen
"Super friendly and helpful!"
We responded:
"Rock on, Mr. Hazen. Thank you for letting us take care of your insurance needs."