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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Andy Bogus

March 20, 2025

5  out of  5
rating by Andy Bogus
"Great service and very professional staff!!!"
We responded:
"Thank you for taking the time to share your kind words! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Patrick Raynolds

March 8, 2025

5  out of  5
rating by Patrick Raynolds
"Stephanie and her staff have always been quick to respond to any questions I (or my daughter) have had on our policies or just general questions on other products. Overall great to work with!"
We responded:
"we appreciate the kind words Patrick. Please let us know if you have any questions or concerns. If you know anyone in Arizona let them know we have started to insure there also ."
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Ken A Estrella

March 7, 2025

5  out of  5
rating by Ken A Estrella
"I’ve been with Stephanie for many years and have 3 car insurances and home insurance with her that are very competitive with other insurance companies. She has been very helpful and supportive of my insurance needs throughout the years."
We responded:
"Thank you for the positive feedback! We look forward to continuing to provide you with great service! If there is EVER anything else we can do for your insurance needs, just let us know! We are just a call, email or text away :)"
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Cheryl Sakaizawa

March 4, 2025

5  out of  5
rating by Cheryl Sakaizawa
"I have been with State Farm for almost 20 years. They cover both my families cars and our house. They have been very attentive to my needs and I love that I can always talk to a person immediately. I wouldn't do business with anyone else."
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natalie moiseve

February 11, 2025

5  out of  5
rating by natalie moiseve
"I can't say enough great things about Stephanie and the entire team at State Farm in Hermosa! From the very first interaction, Stephanie has been incredibly knowledgeable, responsive, and genuinely invested in finding the best coverage for me and my family. Insurance has been overwhelming for me in the past, but she made the entire process smooth and stress-free. Not only is Stephanie amazing but her office staff is so wonderful! Every time I call or stop by I am met with a friendly helpful and professional service. It's clear that customer care is a priority here and it makes all the difference for me. I have excellent coverage at a competitive rate and the confidence of knowing I'm in good hands is priceless. I highly recommend Stephanie Criona and her team."
We responded:
"We’re so thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Happy to help explain or discuss any concerns you may have."
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Stephanie Criona

February 11, 2025

5  out of  5
rating by Stephanie Criona
"I'm writing to share how thankful I am for Martin, Yadira, and Luke. As far as employees go, they are top-notch. Their customer service is excellent, They are thorough, and most importantly they care about our clients. If you're looking for a insurance agency, that will help you solve your problems and be there for you when times are tough, please call us. We are always willing to help whether you are our client or not. If you need a quote, or just have a question, please call me or my incredible team."
We responded:
"We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Amorjah Nicholas

February 11, 2025

5  out of  5
rating by Amorjah Nicholas
"Such a friendly and knowledgeable office!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Please let us know if there is anything we can do to improve your experienace."
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Anna Hernandez-Ball

February 5, 2025

5  out of  5
rating by Anna Hernandez-Ball
"Stephanie’s office is amazing! Everyone was very helpful in helping me get auto insurance for my new car. Yadira explained all of the coverages so I knew what I was getting covered for if I ever needed to file a claim. Plus, I love that I can call them directly and don’t need to call an 800 number just to get some help."
We responded:
"We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. What a pleasure watching your boys grow after the years."
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Gyeong son

February 2, 2025

5  out of  5
rating by Gyeong son
"I’ve known Stephanie Criona for years, and she’s consistently impressed me with her hardworking, personable, and professional approach. She truly takes the time to understand each client’s needs, ensuring that every policy is the perfect fit. Her dedication shows in the way she goes above and beyond to make the insurance process clear and stress-free. If you’re looking for an agent who genuinely cares about your well being, Stephanie is the one to call. She’s always prompt in answering questions, and her attention to detail gives me total peace of mind. I highly recommend her to anyone seeking reliable coverage and top-notch, personal, customer service."
We responded:
"Thank you for your kind words. It’s always our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! we are phone call or text away and happy to answer any questions. "
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Jennifer Hohm

January 29, 2025

5  out of  5
rating by Jennifer Hohm
"Stephanie is a true leader, while treating you like family. She is professional, knowledgable and will guide you through any difficulty or questions you might have."
We responded:
"We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help answer any questions doubt or concerns you may have."
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Eric Dennis

January 29, 2025

5  out of  5
rating by Eric Dennis
"I’ve been with State Farm for over 25 years and their insurance is by far the best. I’ve known Stephanie for some time now and know her to be friendly, honest and very professional. It’s people like this that make my experience with insurance easy. Thanks Stephanie…you’re the best!"
We responded:
" We’re thrilled to know you have had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thank you for your continued loyalty to the Criona State Farm office. "
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Katrina Borzelleca

January 15, 2025

5  out of  5
rating by Katrina Borzelleca
"Steph and her team are wonderful. When I have clients moving to either California or Arizona, she is who I put them in touch with. She cares about her clients as people- there is no one else I’d want helping them!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help"
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Shaun Shimizu

January 14, 2025

5  out of  5
rating by Shaun Shimizu
"My favorite insurers by far are from State Farm! Been with them for 20 years and counting!!!!They take care of my house and cars. Thanks so much!"
We responded:
"It’s our pleasure to assist you with your insurance needs. If there is EVER anything else we can do to help, please let us know! Email, call or text us at anytime."
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Estelle Shaw

January 14, 2025

5  out of  5
rating by Estelle Shaw
"I couldn’t be happier with the experience I had working with Stephanie. She is incredibly knowledgeable, patient, and truly cares about her clients. Her attention to detail and professionalism are unmatched. Stephanie will go above and beyond for you. She is the best."
We responded:
"We’re honored by your positive words! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Danielle C

January 14, 2025

5  out of  5
rating by Danielle C
"Stephanie Criona has been my insurance agent for over 20 years and I would never consider going anywhere else. Anytime I needed more, or hit hard times and needed less, coverage her office was thoughtful and thorough in reviewing my options and making suggestions that suited my needs at the time. Her office staff is awesome and everyone is very responsive! Love the peace of mind I have with State Farm and Stephanie in particular. I would give her office 10 stars if I could!"
We responded:
"We’re so thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Please call us to discuss all your coverage questions and make sure you are adequately covered. Thank you for your continued loyalty and the referrals you send our way."
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Harry Feng

January 14, 2025

5  out of  5
rating by Harry Feng
"Good service with prompt replies to my questions by text messages."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. We are just a phone call away. We are always happy to hear from our clients. "
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Chris Weir

January 13, 2025

5  out of  5
rating by Chris Weir
"Stephanie and her team are the best - thorough, honest, and reliable. And there’s never any pressure. They help you understand your options and let you take it from there. I’ve been a very happy customer for over twenty years!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are always happy to help and explain any concerns. Please let your family and friends know we are here from them to and happy to help. Thank you for your continued loyalty."
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Geoff Shawcross

January 9, 2025

5  out of  5
rating by Geoff Shawcross
"We have worked with Stephanie for 9 years. We have several properties and vehicles covered with State Farm through her. She has also helped family members with getting a substantially better rate on their insurance. She’s a great communicator. She is very knowledgeable about insurance and can advise on issues even outside of the specific policies you have with her. She also has a friendly, responsive staff."
We responded:
"Thank you for your kind words, Geoff. We love taking care of you and your family. Has it really been nine years already? We appreciate your business, your continued loyalty, and your family referrals. We are always happy to help, even if the policy is not with our office. Happy 2025!"
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Gene Detre

January 9, 2025

5  out of  5
rating by Gene Detre
"Stephanie is the right person to trust. She has always been dependable and focused and she puts your interests ahead of hers. I am very glad to recommend her knowledge and insights."
We responded:
"Thank you for taking the time to share your thoughts, Gene. We appreciate your trust in our team. Taking care of our client needs is our number one priority. If you need any guidance, just give us a call. "
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Suzette Thompson

January 8, 2025

5  out of  5
rating by Suzette Thompson
"Professional, smart, thoughtful, and kind are just a handful of words that come to mind when I think of Stephanie and her team. She is extremely knowledgeable and gives the absolute best guidance."
We responded:
"We’re honored by your positive feedback and the trust you put in our team. Thank you so much, Suzette! Please let us know how we can help you and your family with your additional insurance needs in the future. "
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Tony C

January 8, 2025

5  out of  5
rating by Tony C
"I had the pleasure of working with Stephanie and Team for over 20 years couldn’t be more impressed with the level of service and professionalism they provided. I don’t check my mail in a regular basis and her team is quick to send me a text reminder that renewal is due. I highly recommend Stephanie to anyone looking for an insurance agent who genuinely cares about their clients."
We responded:
"Thank you for reviewing our State Farm office! Taking care of our clients is our number one priority. Yadira is such an asset to our agency and loved by our clients. I will let her know how much you appreciate the personal follow ups. We look forward to continuing to support you and your family with your insurance needs."
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Dan DiTomaso

January 8, 2025

5  out of  5
rating by Dan DiTomaso
"This office is a class act, I was previously insured by Stephanie and team when I lived in California. They were professional and knowledgeable about auto, home and life insurance offerings, (Products I was in the market for at the time), and very responsive. Wish I could find this level of service where I live now. Highly recommended."
We responded:
"Thank you for your positive feedback. We loved taking care of your insurance needs and wish we were licensed in your current state. So far... California and Arizona- maybe Nevada will be next! Let us know if we can help with anything when you are in town. Take care and we will see you next time you visit the area."
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Emerson Palmer

November 21, 2024

5  out of  5
rating by Emerson Palmer
"Stephanie and her team have allowed me to breathe a breath of fresh air. I’ve been insured for a few years now through Stephanie, and I have always felt heard and respected. I typically have a lot of anxiety concerning insurance questions, payments, etc. but Stephanie and her team (big shout out to Yadira!) are so comforting and have always helped me feel supported and calm in all interactions. Great work and great customer service standards. Highly recommend !!"
We responded:
"We are grateful for your kind words and for your feedback! It’s our pleasure to assist you with your insurance needs. Your questions are always welcome and we are happy to explain any concerns or questions. If there is anything else we can do to help, please let us know! We will pass the message along to Yadira and let her know your appreciation of her."
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Terri Palmer

November 20, 2024

5  out of  5
rating by Terri Palmer
"Our family has been with State Farm for over 20 years. Stephanie snd her staff have always been do friendly, efficient, and quickly resolve issues - whether it's car or home related- they are always there to help. I have recommended Steph to msny family members snd friends."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service with your State Farm family. If you ever have any questions or need assistance, we’re here to help and explain everything to you. Thank you for continued loyalty to our office and State Farm."
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Madoka Nishio

October 30, 2024

5  out of  5
rating by Madoka Nishio
"Stephanie is very friendly and thorough. Great to work with!"
We responded:
" We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help. Like a good neighbor; we are just a ring away. "