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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christina Turner

June 27, 2025

5  out of  5
rating by Christina Turner
"Trustworthy, knowledgeable and reliable."
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Elizabeth Mercado

June 27, 2025

5  out of  5
rating by Elizabeth Mercado
"Great package deals for all your policy needs."
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Karina Reyes

June 27, 2025

5  out of  5
rating by Karina Reyes
"Excellent team. They were very helpful and patient answering all my questions. Yadira is especially knowledgeable - glad we went with state farm"
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Jessica Balderas

June 27, 2025

5  out of  5
rating by Jessica Balderas
"Great staff and customer service."
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Maria Belen Freire

June 27, 2025

5  out of  5
rating by Maria Belen Freire
"Stephanie and her team at State Farm in Hermosa are truly something special. From the very beginning, they took the time to break everything down for me, no jargon, no pressure, just honest guidance. I’ve always found insurance kind of overwhelming (and honestly, a bit of a headache), but the team made the entire process so easy and stress-free. What really stood out to me was how genuine and responsive they are. Anytime I had a question (even the small, silly ones), they were quick to respond and super patient. Just as amazing. Every interaction, whether over the phone or in person, has been warm, helpful, and professional. You can tell they actually care. Now I feel totally confident about my coverage and that peace of mind is priceless. If you’re looking for someone who truly has your back, look no further than Stephanie and her crew. Highly, highly recommend!"
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Dimitri Criona

June 27, 2025

5  out of  5
rating by Dimitri Criona
"I’ve been insured with Stephanie since day one when she first opened her doors back in 1999. Yes, I’m her father, but that does not change the fact that her friendly office staff responds via text email or phone. I’ve been able to save a lot of money by bundling all of my insurance at one location, and I can always rely on Stephanie in her staff to keep me up-to-date of changes in the insurance industry. Finally, all of my insurances are on auto pay so I don’t have to worry about writing a checks or anything of that nature and it’s automatically deducted out of my account on the day and time that I want it’s really a convenience, especially as I get older. My friends who I have referred are very, very thankful because they get great service from her office and from her"
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Dana Miller

June 26, 2025

5  out of  5
rating by Dana Miller
"Great customer service!"
We responded:
"Thank you, Dana! We are Happy to know you had a great experience with our team. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help for all of your insurance needs in California and Arizona."
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Jen Penrod

June 26, 2025

5  out of  5
rating by Jen Penrod
"Stephanie is very knowledgeable and responsive. She goes above and beyond to help people get what they need."
We responded:
"Thank you, Jen! We love you and your family. We are licensed in Az now if you have any friends out of state who need insurance. Say hi to the family for us. "
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Cristina Torres

June 25, 2025

5  out of  5
rating by Cristina Torres
"Every visit is seemless thanks to Yadira’s amazing support. I’ve never had a problem when visiting the office for help with my membership. Recommend her to all my friends when visiting State Farm Insurance."
We responded:
" It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! We love taking care of our clients. Your continued referrals is the best compliment you can give us. Thank you for putting your trust in our team. "
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Jose Tomaylla

June 19, 2025

5  out of  5
rating by Jose Tomaylla
"Wow! Martin Lambert and Yadira Cervantes possess distinguishable qualities, their professional and personable customer service skills are impeccable; yes, Over the years, I have experienced their genuine attention to detail, knowledge and listening skills to be better than the best. My 40 years' hospitality career allows me to recognize these traits. No mater what my questions are, the way Yadira and Martin respond, wow! these two always do manage to make feel special. Imagine that! Cristina Gallegos and JT."
We responded:
"Thank you for so many years on loyalty to the Criona State Farm office. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Soraia F Fernandes

June 19, 2025

5  out of  5
rating by Soraia F Fernandes
"Martin is great! He’s always willing to go the extra mile, consistently provides excellent assistance and demonstrates a strong commitment to helping their customers when you need someone to help, Martin is your guy!"
We responded:
"Thank you for such positive words! We’re thrilled to know you had a great experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jacqueline Dunton

June 19, 2025

5  out of  5
rating by Jacqueline Dunton
"Stephanie and her staff provide top notch service. They truly care about their policyholders and go above and beyond to help."
We responded:
" If there is anything else we can do to help, please let us know! We are her for your insurance needs. We love taking care of our clients and their friends. Thank you for your referrals!"
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Claudia Delacruz

June 19, 2025

5  out of  5
rating by Claudia Delacruz
"Thank you for all the special service you give. It’s nice to know that you care and always make yourself available for my questions about my car and home coverage. It’s great to know I can relax and feel secure, knowing I have an agent who worries for me, and makes sure my needs are met. Thank you Yadira!"
We responded:
" We are thrilled to know you have had a positive experience with us; your satisfaction is our top priority! Thank you for the kind words. We look forward to continuing to support your insurance needs. Thank you for your continued loyalty to State Farm. We appreciate you :)"
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Yin-Fong Franks

June 12, 2025

5  out of  5
rating by Yin-Fong Franks
"This review is directed at Martin, agent for Stephanie. Martin is my go to guy at the agency. When I get my renewals I always give him a call to have any question I may have answered quickly and to my satisfaction. Martin has a great phone presence, a calm demeanor, he listens before he talks, he is respectful, and (most importantly) always has a solution that is fair and takes my needs into account. He has immediate access to my accounts (car - home - other). We can talk in confidence that all the numbers, figures, dates are up to date and reflect my current state-of-insurance. I cannot more honestly recommend Martin to anyone thinking about insurance needs. He is wonderful."
We responded:
"Your satisfaction is our top priority! Thank you for so many years of continued loyalty and great words you have for Martin. We look forward to continuing to support your insurance needs. Please let your friends know about us too. "
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Myron Takushi

June 12, 2025

5  out of  5
rating by Myron Takushi
"It's always a pleasure working with Martin. I can count on him to respond to my questions in a timely and professional manner."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! I will forward your kind words to Martin."
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Evelyn Escobedo Pol

June 12, 2025

5  out of  5
rating by Evelyn Escobedo Pol
"Yadira's expertise and professionalism is second to none. She never fails to impress me and consistently exceeds my expectations with her transparency, authenticity, and clear and effective communication."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your needs. We are here for you and any of your friends and family. Thank you for your kind words; we will make sure to pass it along to her."
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Daniel Cervantes

June 7, 2025

5  out of  5
rating by Daniel Cervantes
"I've been with Stephanie for years. Her and her team are great and super reliable. Her team were very accommodating with an incident I had. At the end of the day I was very satisfied with the outcome. Would recommend!"
We responded:
"Thank you, Daniel! We appreciate your business and all of your referrals. We love taking care of you and your friends and family. "
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Wayne Ouimette

June 6, 2025

5  out of  5
rating by Wayne Ouimette
"Stephanie is wonderful person and a great human being!"
We responded:
"Thank you for taking the time to share your thoughts! If you ever have any questions or need assistance, we’re here to help!"
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Shirley Yong

June 6, 2025

5  out of  5
rating by Shirley Yong
"They were helpful and efficient to all my questions."
We responded:
"If there is anything else we can do for you, just let us know! Happy to help and guide you with any concerns you may have."
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Adam Holmberg

May 30, 2025

5  out of  5
rating by Adam Holmberg
"I really love how hard working these people how and cooperative they are they want to make sure you in good hands and really do want to help rather than just take your money."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Tell your friends."
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Cesar Chavez Perez

April 15, 2025

5  out of  5
rating by Cesar Chavez Perez
"Thank you for being the best in all of our coverages we will be moving to Arizona soon I hope to be able to get the same service for my home and auto in Arizona. Thank You guys"
We responded:
"Thank you for your kind words. We are want to make the transition as easy as possible for you and your family. Please let us know when you relocate to Arizona; we are happy to cover your auto and home once you move. "
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Andy Bogus

March 20, 2025

5  out of  5
rating by Andy Bogus
"Great service and very professional staff!!!"
We responded:
"Thank you for taking the time to share your kind words! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Patrick Raynolds

March 8, 2025

5  out of  5
rating by Patrick Raynolds
"Stephanie and her staff have always been quick to respond to any questions I (or my daughter) have had on our policies or just general questions on other products. Overall great to work with!"
We responded:
"we appreciate the kind words Patrick. Please let us know if you have any questions or concerns. If you know anyone in Arizona let them know we have started to insure there also ."
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Ken A Estrella

March 7, 2025

5  out of  5
rating by Ken A Estrella
"I’ve been with Stephanie for many years and have 3 car insurances and home insurance with her that are very competitive with other insurance companies. She has been very helpful and supportive of my insurance needs throughout the years."
We responded:
"Thank you for the positive feedback! We look forward to continuing to provide you with great service! If there is EVER anything else we can do for your insurance needs, just let us know! We are just a call, email or text away :)"
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Cheryl Sakaizawa

March 4, 2025

5  out of  5
rating by Cheryl Sakaizawa
"I have been with State Farm for almost 20 years. They cover both my families cars and our house. They have been very attentive to my needs and I love that I can always talk to a person immediately. I wouldn't do business with anyone else."